All Release Notes

Newest to Oldest

Stored Value
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May 31, 2022
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Released v2 of the Loyal Patron Clover app which included performance improvements and bar code scanning for loyalty identification and redeeming digital eGift cards.
  • Enhanced card transfer logic to allow card transfers with the same or different membership class affiliation on source (FROM) /destination (TO) card IDs.
Scheduled Email Marketing
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May 31, 2022
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new TEXT block content blocks to the editing toolbar for ease in selecting title, paragraph body or bulleted/numbered lists blocks in the drag and drop interface.
  • Allowing the saving of email templates (Save New and Update Existing) to also save the Subject Line so it’s not blank every time you load a template.
  • Added support for {firstname} tag to be used in Subject Lines of scheduled email campaigns, not just inside the body of emails.
  • Added link to header of all scheduled email campaigns to offer viewers the choice to view the campaign in their device browser. 
  • Added two (2) new virtual subscriber lists for recipients from last campaign who viewed/opened most recent scheduled email campaign and those who did not view/open it. 
Automated Promotions
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May 31, 2022
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new Half Birthday automated campaign that delivers campaign with optional stored value bonus or digital coupon on patron half birthdays, specifically 182days from the patron’s actual birthday
  • Upgraded the Gift Load Bonus automated promotion to support the automatic issuance of expiring bonus gift value for gift cards loaded at the terminal or eGift cards purchased online. The value of the bonus is based on either a percentage of amount loaded or a fixed gift value amount.  
  • Enhanced error messaging in the Automated Promotions module to provide more clarity on resolving campaigns with broken {bonus} or {coupon} tags. 
Reporting
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May 31, 2022
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Optimized metric and analytic queries based on findings of date comparison performance.
Membership Classes
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May 31, 2022
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added user ability to support custom editing of theBuy/Join button label field displaying on membership splash pages.
Stored Value
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December 31, 2021
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Fixed bug in eGift Card RESEND mechanism introduced by fix to delivery mechanism.
  • Fixed bug in eGift Card Fraud Settings and enhanced rendering service to further prevent possible fraud via hacking.
  • Fixed message content substitution for dollar amounts on eGift card.
  • Added check for valid hash to eGift Card purchase page.
Automated Promotions
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December 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded the eGift Card Purchase Acknowledgement template to enable circulation of digital coupons to eGift Card purchasers.
Mobile Text Marketing
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December 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Improved handling of non-GSM character reporting in mobile campaign creation.
  • Cleaned up the non-GSM character messaging in mobile message editor. Added a check for non-GSM chars on each keystroke, including copy/paste, and instantaneous error messaging. As soon as the bad character is removed, the error message disappears.
  • Automatically opting in new patrons from Waitbusters Online Ordering to official mobile marketing list.
Reporting
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December 31, 2021
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Fixed bug in custom subscriber report to display membership expiration dates more clearly.
  • Fixed bug in Payment Processors when no contact has been created.
  • Fixed bug in login reset when no user hash is supplied.
  • Fixed Blacklist lookup bug on registration check.
  • Fixed bug related to referral lookup on patron profile.
  • Fixed undefined variable on logout.php for certain unexpected cases.
  • Fixed minor JavaScript issue on Cardholder Activity.
  • Improved efficiency of visit count query in virtual subscription lists used by email and mobile text marketing applications.
  • Added time zone to support Guam based client in SETTINS> Locations.
Reporting
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September 30, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new Analytics tab to view high level list building metrics, stored value statistics or digital coupon issuance and redemption stats.
  • Added new Integrations tab in back office to provide information about available integrations.    
  • Updated official API with numerous enhancements that makes it easier to build custom applications for various use cases.

Stored Value
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September 30, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new integration with Waitbusters Dining that enables rewards to be earned and redeemed by patrons through online orders (OLO) for clients using Waitbusters.  
  • Updated Patron Blacklist with ability to block eGift card purchasers or recipients from buying/redeeming eGift cards for mitigating fraud prevention.

Scheduled Email Marketing
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September 30, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added TikTok to Social Media Links page for displaying merchant TikTok handles.
Mobile Text Marketing
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September 30, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Filtering send failure errors (unsupported mobiles) from future SMS text campaigns to avoid reporting the same send errors repeatedly.
  • Updated patron password reset procedure to use 10 digit long codes when applicable.
WiFi Plus+
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September 30, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Disabled annual Wi-Fi hotspot mobile number verification (with access code) after initial opt-in to avoid requiring guests to verify their mobile phone number each year unless specifically requested by client admin.
  • Rolled out new Wi-Fi first time guest sign in option that opts a mobile number into your official text marketing list without sending or requiring a verification code. This option is enabled only at client request.
Stored Value
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March 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new Payment Processors page for Administrator users to configure API keys for Stripe or Authorize.net for eGift card sales and recurring membership subscriptions.
  • When user taps Transfer from Virtual Terminal select transaction screen, we are now automatically displaying the in-session Card ID# in the FROM field for added convenience so user doesn’t have to manually enter the original (from) card ID.
    Updated Patron Search button in Virtual Terminal to execute search results based on values entered in Swipe Card prompt (e.g., card ID, mobile #, Name).
WiFi Plus+
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March 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded WiFi hotspot SMS verification for new guests by moving the verification code to the front of the text message (instead of the end) for ease of retrieval. This fix was applied to prevent guests from moving away from the splash page to view the code and having to navigate back.
  • Added better instructions to SMS Enter Mobile Number verification screen on Wi-Fi hotspots for new guests.
Digital Coupons
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March 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Updated digital coupons to display detailed descriptions of offers in small print inside both mobile and email messages under the deal theme.
  • Updated error message that occurs when patrons attempt a digital coupon redemption when javascript is disabled on their device and provided OS specific instructions on screen for how to enable javascript.
Scheduled Email Marketing
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March 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new mobile vs desktop preview function inside editing toolbars for ease of previewing between screen sizes. Users can move between desktop and mobile view to instantly visualize how content looks on each device.
Automated Promotions
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March 31, 2021
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new mobile vs desktop preview function inside editing toolbars for ease of previewing between screen sizes. Users can move between desktop and mobile view to instantly visualize how content looks on each device.
Reporting
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March 31, 2021
New Module/Feature
New Module/Feature
New Module/Feature
New Module/Feature
New Module/Feature
  • Added new patron dashboard to give operators deeper insights into your individual customers. Users can pull up individual patron dashboards inside the back office to view all profile details, frequency activity, recent survey history and easy access to popular maintenance functions.
    Updated Digital Coupon Activity Report to show 2 decimals on view and redemption rates.
Mobile Text Marketing
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December 31, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Enhanced mobile communication by adding a new Reply action icon to the Mobile Message Log that allows users to respond directly to texters for efficient 2 way communication from your back office account.  
  • Added new notification option in SETTINGS> User profiles that delivers bounceback replies from patrons texting back to your keyword to your email inbox.
  • Added checkbox on the Mobile Create Campaign page that allows users to override the black-out window on specific campaigns and schedule a message to send early morning.
  • Added enhancement that allows users to add non-automated surveys (ad hoc) to mobile text or scheduled email campaigns. The feature adds a shortened URL link to the message by inserting the survey tag.
  • Updated search queries on Mobile Marketing> Mobile Message Log to improve search capability and result accuracy.
  • Upgraded host to now allow Home Phone # identification in Virtual Terminal and other POS terminal (i.e., VeriFone, Clover, POSitouch) when no mobile number value exists.
  • Added action link to open Virtual Terminal from the eGift Card Reporting page for ease of manually adding a gift load bonus to a recently sold eGift card online.
  • Upgraded survey results filtering for improved search performance and reporting. Users can now search survey results by patron, response, question, date and rating (# of stars).
  • Updated search queries on Digital Coupon Activity Report to improve search capability and result accuracy
Stored Value
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December 31, 2020
New Module/Feature
New Module/Feature
New Module/Feature
New Module/Feature
New Module/Feature
  • We are now bundling digital eGift card service in virtually every client subscription at no extra charge (just ask us if you're eligible).  Fund your bank account year round with prepaid gift loads. Process redemptions through the Virtual Terminal, VeriFone or any POS integrated device by scanning or hand-keying an 11 digit eGift card ID#.
Reporting
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May 31, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new virtual list of memberships in EXPIRED status for efficient targeting of patrons affiliated with a membership class that have allowed their membership status to expire.
Stored Value
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May 31, 2020
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Added fix to prevent browsers auto filling the Card ID and Password fields when registering a new patron or selecting EDIT from Virtual Terminal when a cardless profile exists with no card ID.
  • Fixed Patron Search modal to optimize UX on Clover Mini and Flex devices.
Scheduled Email Marketing
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May 31, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added new Countdown Timer content block inside drag and drop interface to help users create sense of urgency in campaigns by displaying a live countdown.
  • Added new GIFs and Stickers content blocks inside drag and drop interface to help users add new and fun animation to their email campaigns.
WiFi Plus+
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May 31, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded WiFi splash pages to enable editing and displaying of Touchless Menus for hospitality clients seeking to broadcast their menu online.
Digital Coupons
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March 30, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Applied fixes to Digital Coupon Activity Report to improve quality of individual patron searches.
  • Upgraded Digital Coupons to include time stamp plus time zone.
  • Added TODAY as an expiration option which marks offers EXPIRED the day after an offer is sent.    
  • Fixed bug to remove redundancy display on coupon EXPIRED screen.
Mobile Text Marketing
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March 30, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded Mobile Text Marketing to have capability of delivering messages on a merchant's private 10 digit Long Code.
Reporting
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March 30, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Virtual lists inside email and mobile text marketing modules refresh every day for your convenience. No importing or exporting necessary. Select and send. Its EASY!
  • Added a new virtual list representing "All Loyalty/Rewards Members" that includes all registered patrons that have completed signup.  
  • Optimized page loading and accuracy of virtual lists inside Scheduled Email and Mobile Text Marketing modules.
  • Improved query for calculating stored value location lists for multi-location operators that adds patrons to LOCATION name list after 1st visit to that location.  
  • Added new virtual list for patrons who have viewed or redeemed a digital coupon in the last 120 days so users can isolate campaigns to recent value seekers.  
  • Added new virtual list for patrons who have visited and recorded a WiFi connection, terminal transaction or kiosk check in in the last 120 days so users can isolate campaigns to most recently active patrons.  
  • Upgraded 90 Days Since Last Visit virtual list in MM/EM to include kiosk check ins and WiFi connections. Previously this list only included terminal transactions to generate counts.  
  • Fixed bug to exclude EXPIRED memberships for membership lists.
WiFi Plus+
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March 30, 2020
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded Patron Activity Report to display WiFi connections and digital coupons issuance /redemption transactions.  
  • Added button to Patron Activity Report inside back office that allows authorized users to manually add X number of WiFi visits to a patron's account, for triggering visit count automated promotions.
Scheduled Email Marketing
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March 30, 2020
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Increased efficiency optimization of deploying Holiday Automated Promotions to deliver messages faster to recipients on high volume days.
  • Increased length of imported email list purge cycle to 24 months before data is permanently consolidated into All Opted In list.  
  • Fixed bug on Scheduled Email Marketing> Create Campaign page that erases the Subject Line field when clicking Update Current Template
  • Fixed bug on Scheduled Email Marketing> Create Campaign page that allows a SEND TEST campaign to send with coupon tag inside the message but no coupons actually loaded.
  • Fixed Save Current Template button in Scheduled Email Marketing to preserve email subject line instead of erasing the value.
Scheduled Email Marketing
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March 18, 2020
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Increased length of imported email list purge cycle to 24 months from 12 months.
  • Fixed bug that allows a SEND TEST campaign to send with {coupon} tag inside the message but no coupons actually loaded.
  • Fixed bug that erases the Subject Line field when clicking Update Current Template.
  • Fixed bug where Send Test email address autofills email subject in EM Campaign Builder.
  • Upgraded Email Delivery Stats Click column to show the link that was actually clicked instead of just the patron who clicked it.
  • Implemented service that incrementally loads lists on the Scheduled EM/MM to speed up page loading.
Mobile Text Marketing
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December 12, 2019
Security Upgrade
Security Upgrade
Security Upgrade
Security Upgrade
Security Upgrade
  • Added ability for users to save mobile campaign drafts and work on them later similar to our Scheduled email marketing editor
  • Added URL shortener button to Create Campaign page for linking to external pages.
  • Added Show Tags button of supported {tags}
Scheduled Email Marketing
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December 11, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added {firstname} tag so campaigns can be personalized. Substitute "Valued Patron" when no first name is available.
  • Added new holiday email marketing templates to free stock libraries for December Holidays, New Year's, Valentine's and St. Patrick's Day.
Surveys & Reputation Management
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December 5, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Updated Visit date field to report accurate kiosk and WiFi check-in time stamps. Previously the last visit date only worked for stored value terminal transactions.
  • Upgraded module UX for ease of configuring new surveys or editing existing ones.
Mobile Text Marketing
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December 1, 2019
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Fixed {coupon} tag so if a letter is typed directly before or after {coupon} it will return an error message on screen to avoid hyperlink breaks
  • Adjusted the blackout window for sending multiple mobile campaigns within the same day from 24 hours to 15 minutes.
  • Added logic to detect whether a user sent their latest draft as a SEND TEST before allowing it to be scheduled for delivery. If not, present warning message
  • Suppressed ability to select or press the ENTER key which historically created paragraph breaks that took campaigns over the character count limit unknown to the user.
WiFi Plus+
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September 9, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Upgraded email address deliver-ability validation to validate quality of email addresses above and beyond syntax or domain checks at initial WiFi sign in.
  • Automatically segmenting subscriber lists based on WiFi hot spot location patrons sign into in View lists pages for Scheduled Email Marketing and Mobile Text Marketing
Automated Promotions
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August 17, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Update Thank You Note with enhancements that release the promotion at user defined interval (X minutes/hours/days)
  • Update Thank You Note to support triggering from kiosk and WiFi check-ins in addition to terminal transactions.
  • Add {milestone} tag for calculating dollars to next reward for merchants running stored value milestone rewards program.
  • Enable saving of sort preferences without constant refresh back to default.

Scheduled Email Marketing
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August 14, 2019
Bug Fix
Bug Fix
Bug Fix
Bug Fix
Bug Fix
  • Added link generator feature to View Campaigns page for sent campaigns for users to link to across other digital media
  • Improved interface over selecting a date and time when scheduling campaigns to send later on a delay.
  • Fixed bug with display of dates of certain non-scheduled campaigns.
  • Added support for {social} and {social_lg) tags for automatically displaying social icons added to Social Media Links page under MARKETING.
Membership Classes
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August 8, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Investigated and fixed prevention of auto email messages from sending to patrons affiliated with membership classe(s) where no value is toggled
  • Added toggle switch (Yes/No) that controls showing the Buy/Join now page in Membership Class edit page.
  • Enabled the top paragraph introductory text box on join/checkout page to be user editable from Membership Classes> Edit page.
  • Enabled the footer paragraph text box on join/checkout page user editable from Membership Classes> Edit page.  
  • Enabled the bounceback text message to be user configurable in Membership Classes> Edit page.  
  • Added toggle switch (Yes/No) to hide Seller information section on checkout page in Membership Classes> Edit page.  
  • Added toggle switch to Membership Classes &gt; Edit page that enables auto activation of patron profiles when memberships are joined or purchased. &nbsp; &nbsp;</li><li>Enabled on screen confirmation message on join/checkout page to be user configurable from Membership Classes &gt; Edit page.
  • Upgraded Membership checkout pages with mobile compliance statement in the privacy policy and enabled mobile opt-in support automatically.
  • For PAID memberships, added checkbox to checkout form for "I agree to the terms of purchase"
  • Enabled {social_lg} tag on Buy Now membership confirmation page on screen.
  • Resolved why certain membership classes set to NEVER expire show up as Expired inside the system.
  • Added toggle switch "Display option for existing member to login and very account' Yes/No that controls whether patron verification screen displays or not
  • Added custom URL field to membership checkout page for digital marketing tracking such as Facebook pixel request &nbsp;
  • Upgraded membership benefits to auto display digital coupon headlines as bullet points on membership splash pages.
  • Updated Recurring Payments report to show a message instead of "Suspended": &nbsp;Monthly (or Annual or whatever) Membership Cycle Expired"
  • Updated Recurring Payments Report to hide the blue Fix button for normally expiring transactions older then the membership cycle.
WiFi Plus+
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July 22, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Optimized complete data collection process at the point of initial WiFi login that captures: First Name, Last Name and Birthday and auto activates the profile in the system dispatching the Account Activated message and enabled promotions.
  • Added a WiFi Settings page for users to control the Redirect Landing Page upon WiFi sign in
Surveys & Reputation Management
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May 17, 2019
Enhancement
Enhancement
Enhancement
Enhancement
Enhancement
  • Added Total Rewards Redeemed field to the survey notification
  • Added # of Surveys Completed and # of Social Promoter Msgs to Survey Results page.
  • Upgraded Survey Results with new reply template feature for responding back to users who submit survey responses with either positive or negative feedback.
  • Fixed lingering apostrophe issue that was adding special characters to survey results.