The terminal screen says: Application COMMSVR is not responding to VMAC or Application is not responding to VMAC.
This message generally appears for terminals running over IP with Comm Server installed and occurs if the user presses a function key before the terminal has properly initialized. Press the STAR (*) key to return back to the root menu and wait a full 60 seconds without pressing any buttons. Then press one of the function keys on the right to re-access an application. If the same error is returned, reboot the terminal and wait a full 60 seconds after the screen stops moving to allow Comm Server sufficient time to initialize.
If the above step does not work, try rebooting the terminal and look for strange flashing error messages such as TAMPER CERTIFICATE or CHECK SUM ERROR. If one of these messages is present the terminal is toast and has to be replaced. There is no troubleshooting step that will work. This is an annoying bug inside the VeriFone VX product line that sometimes crashes a terminal before the end of it's useful life.
This error message also displays when installing the loyalty program into a terminal lacking sufficient memory such as a Vx510 LE or a pure VX510 Dial Only, You can verify whether a terminal is dial-up only by the absence of a 10BaseT port underneath or at the back of the machine. If the merchant requires processing over the Internet, these dial only models can't support it so the merchant must upgrade. If the merchant requires credit card processing AND loyalty on the same machine, that's another problem because the Vx510 LE and Dial Only models don't have the memory to support both credit card and loyalty simultaneously without crashing. In the case of the LE model, you cannot even download the loyalty application at all due to memory limitations. With the Vx510 DIal Only, you may be able to download loyalty but after install, the terminal may very likely crash when toggling back and forth between SoftPay (credit card processing) and loyalty due to memory limitations. The Vx510 Dial Only (not the LE) is only useful if running the loyalty application as a stand-alone application over dial-up telephone lines and not in conjunction with credit card processing. Instruct your client to either procure a new terminal from you or advise the client to contact their credit card processor to upgrade their terminal to a certified model such as the Omni Vx510 Dual Com or the Omni Vx570 Dual Com (either 6MB or 12MB versions), both of which contain sufficient memory to run credit card processing and loyalty on the same machine. If the terminal runs more then two applications, the merchant may need the 12MB version of the Vx570.
The terminal screen says: Application COMMSVR is not responding to VMAC or Application is not responding to VMAC.
This message generally appears for terminals running over IP with Comm Server installed and occurs if the user presses a function key before the terminal has properly initialized. Press the STAR (*) key to return back to the root menu and wait a full 60 seconds without pressing any buttons. Then press one of the function keys on the right to re-access an application. If the same error is returned, reboot the terminal and wait a full 60 seconds after the screen stops moving to allow Comm Server sufficient time to initialize.
If the above step does not work, try rebooting the terminal and look for strange flashing error messages such as TAMPER CERTIFICATE or CHECK SUM ERROR. If one of these messages is present the terminal is toast and has to be replaced. There is no troubleshooting step that will work. This is an annoying bug inside the VeriFone VX product line that sometimes crashes a terminal before the end of it's useful life.
This error message also displays when installing the loyalty program into a terminal lacking sufficient memory such as a Vx510 LE or a pure VX510 Dial Only, You can verify whether a terminal is dial-up only by the absence of a 10BaseT port underneath or at the back of the machine. If the merchant requires processing over the Internet, these dial only models can't support it so the merchant must upgrade. If the merchant requires credit card processing AND loyalty on the same machine, that's another problem because the Vx510 LE and Dial Only models don't have the memory to support both credit card and loyalty simultaneously without crashing. In the case of the LE model, you cannot even download the loyalty application at all due to memory limitations. With the Vx510 DIal Only, you may be able to download loyalty but after install, the terminal may very likely crash when toggling back and forth between SoftPay (credit card processing) and loyalty due to memory limitations. The Vx510 Dial Only (not the LE) is only useful if running the loyalty application as a stand-alone application over dial-up telephone lines and not in conjunction with credit card processing. Instruct your client to either procure a new terminal from you or advise the client to contact their credit card processor to upgrade their terminal to a certified model such as the Omni Vx510 Dual Com or the Omni Vx570 Dual Com (either 6MB or 12MB versions), both of which contain sufficient memory to run credit card processing and loyalty on the same machine. If the terminal runs more then two applications, the merchant may need the 12MB version of the Vx570.
