Depending on which pre-configured device is in stock, you can expect to receive either the Mikrotic cAP or the Mikrotic hAP access point. Below are images of these devices and a helpful HOW TO setup video that explains the connections.
If you were shipped the Mikrotic cAP, it's a white circular disc that looks like this. View setup video here: https://vimeo.com/785005794
This image shows a diagram of the various connections wjere the white splitter cable is plugged directly into your cable modem/router or switch.
If, however, you were shipped the Mikrotic hAP, it looks like this (either white or black) you can view the setup video here> https://vimeo.com/202411104
This image shows a diagram of the various connections where the blue Ethernet cable is plugged directly into your ISP cable modem/router or switch.
Upon successful powering on and connectivity of your WiFi Access Point your guests will search and locate the new guest WiFi network from their mobile device and be able to find your WiFi splash page containing your business name. If you do not see your custom branded guest WiFi splash page after you have successfully connnected your Wi-Fi access point please contact Technical Support for assistance.
Upon initial login, by default we collect Customer Name (First and Last), Birthday, Email Address on the initial screen. From there your guests will be taken to a final screen and be prompted to enter their mobile phone number. During this step we do a final SMS Mobile Phone # verification to capture a mobile opt in for mobile text marketing communications. Both the email address and mobile phone number are validated by us to ensure accuracy. For the mobile phone number validation, we send a one time access code to the guest's device which then auto-populates the verification screen.
Upon successful sign-in your guests' profile data is immediately uploaded to your database in the back office (PATRONS: Signup Stream) and feeds applicable subscriber lists automatically for managing email and mobile marketing text campaigns.
NOTE: If you need to change this default configuration please contact Technical Support. This default method has proven very effective at collecting accurate data quickly but we can change it to your exact specifications anytime. A common reason why we might change the default data collection method would be to turn OFF the SMS mobile phone number verification is cellular reception is spotty in your facility and guests cannot easily validate their mobile phone #.
Once the patron signs up and successfully connects to guest WiFi the system will remember that patron's device and not ask them to sign in again on future visits. Your returning guests will simply tap a CONNECT button to start their new WiFi session.
If your business has an existing guest WiFi network in place please make preparations to disable it from broadcasting to your visitors once the new Access Point goes live. This step will ensure you are not broadcasting multiple (competing) WiFi networks that result in failure to collect data and bring that data into your database. You may need to contact your local ISP or network technician for assistance. We do not have access or network knowledge to perform this maintenance on your behalf.
This article covers how to setup a Mikrotic cAP or hAP guest WiFi access point that integrates with your customer database. These devices are shipped pre-configured for "plug & play" setup once you connect the device to your existing cable modem/router typically supplied by your Internet Service Provider. These devices are ideal for smaller facilities where one (1) access point can adequately cover the guest service area. If your facility is larger and you require multiple access points to mesh together this setup is N/A since the Mikrotic hAP and cAP devices are not mesh capable (and hence much less expensive).
Depending on which pre-configured device is in stock, you can expect to receive either the Mikrotic cAP or the Mikrotic hAP access point. Below are images of these devices and a helpful HOW TO setup video that explains the connections.
If you were shipped the Mikrotic cAP, it's a white circular disc that looks like this. View setup video here: https://vimeo.com/785005794
This image shows a diagram of the various connections wjere the white splitter cable is plugged directly into your cable modem/router or switch.
If, however, you were shipped the Mikrotic hAP, it looks like this (either white or black) you can view the setup video here> https://vimeo.com/202411104
This image shows a diagram of the various connections where the blue Ethernet cable is plugged directly into your ISP cable modem/router or switch.
Upon successful powering on and connectivity of your WiFi Access Point your guests will search and locate the new guest WiFi network from their mobile device and be able to find your WiFi splash page containing your business name. If you do not see your custom branded guest WiFi splash page after you have successfully connnected your Wi-Fi access point please contact Technical Support for assistance.
Upon initial login, by default we collect Customer Name (First and Last), Birthday, Email Address on the initial screen. From there your guests will be taken to a final screen and be prompted to enter their mobile phone number. During this step we do a final SMS Mobile Phone # verification to capture a mobile opt in for mobile text marketing communications. Both the email address and mobile phone number are validated by us to ensure accuracy. For the mobile phone number validation, we send a one time access code to the guest's device which then auto-populates the verification screen.
Upon successful sign-in your guests' profile data is immediately uploaded to your database in the back office (PATRONS: Signup Stream) and feeds applicable subscriber lists automatically for managing email and mobile marketing text campaigns.
NOTE: If you need to change this default configuration please contact Technical Support. This default method has proven very effective at collecting accurate data quickly but we can change it to your exact specifications anytime. A common reason why we might change the default data collection method would be to turn OFF the SMS mobile phone number verification is cellular reception is spotty in your facility and guests cannot easily validate their mobile phone #.
Once the patron signs up and successfully connects to guest WiFi the system will remember that patron's device and not ask them to sign in again on future visits. Your returning guests will simply tap a CONNECT button to start their new WiFi session.
If your business has an existing guest WiFi network in place please make preparations to disable it from broadcasting to your visitors once the new Access Point goes live. This step will ensure you are not broadcasting multiple (competing) WiFi networks that result in failure to collect data and bring that data into your database. You may need to contact your local ISP or network technician for assistance. We do not have access or network knowledge to perform this maintenance on your behalf.
