Do you still have Internet access at your location? Test by trying to browse using a computer that is hard-wired to your Internet connection. If you are able to browse normally then move to Step #2. If you are not able to browse normally, try rebooting your Internet modem/router or contact your Internet Service Provider for corrective action.
Is the WiFi access point still plugged into the AC outlet and Internet router? Double check that the cables are still connected. If they aren’t, reconnect them. Many times we find that an employee has inadvertently unplugged the gateway and didn’t plug it back in.
If your Internet connection is still working and you’ve checked the cables then reboot the node. Do this simply by un-plugging the power to the access point controller for about 15 seconds then plug it back in. It may take 2-3 minutes for the controller to reboot. Give it a few minutes to show up in your network list on your WiFi device then try to connect again.
If none of the above 3 options work for you, please contact Technical Support for assistance.
IT Tech Note: It is important that the controller receives a local IP address from a DYNAMICALLY-ASSIGNED DHCP server. Most of our access point controller types REQUIRE DHCP and cannot accept a static IP assignment. Please be sure that the WiFi controller WAN port is able to have a local IP assignment automatically.
Do you still have Internet access at your location? Test by trying to browse using a computer that is hard-wired to your Internet connection. If you are able to browse normally then move to Step #2. If you are not able to browse normally, try rebooting your Internet modem/router or contact your Internet Service Provider for corrective action.
Is the WiFi access point still plugged into the AC outlet and Internet router? Double check that the cables are still connected. If they aren’t, reconnect them. Many times we find that an employee has inadvertently unplugged the gateway and didn’t plug it back in.
If your Internet connection is still working and you’ve checked the cables then reboot the node. Do this simply by un-plugging the power to the access point controller for about 15 seconds then plug it back in. It may take 2-3 minutes for the controller to reboot. Give it a few minutes to show up in your network list on your WiFi device then try to connect again.
If none of the above 3 options work for you, please contact Technical Support for assistance.
IT Tech Note: It is important that the controller receives a local IP address from a DYNAMICALLY-ASSIGNED DHCP server. Most of our access point controller types REQUIRE DHCP and cannot accept a static IP assignment. Please be sure that the WiFi controller WAN port is able to have a local IP assignment automatically.
