When a computer is configured to use the same IP address each time it powers up, this is known as a Static IP address. In contrast, in situations when the computer's IP address is assigned automatically, it is known as a Dynamic IP address. Static IP addresses are manually assigned to a computer by an administrator. The exact procedure varies according to platform. This contrasts with dynamic IP addresses, which are assigned either by the computer interface or host software itself, or assigned by a server using Dynamic Host Configuration Protocol (DHCP). DHCP is a network application protocol used by devices (DHCP clients) to obtain configuration information for operation in an Internet Protocol network. This protocol reduces system administration workload, allowing networks to add devices with little or no manual intervention. Dynamic IP addresses are most frequently assigned on LANs and broadband networks by Dynamic Host Configuration Protocol (DHCP) servers. They are used because it avoids the administrative burden of assigning specific static addresses to each device on a network. It also allows many devices to share limited address space on a network if only some of them will be online at a particular time. In most current desktop operating systems, dynamic IP configuration is enabled by default so that a user does not need to manually enter any settings to connect to a network with a DHCP server. If your location has a static IP Internet connection, then the proper IP address values need to be programmed directly into Comm Server to enable IP connectivity with the router. You will need to contact your Internet Service Provider (ISP) or the technician who setup your network for these values. You may even need to contact your POS vendor (e.g., Aloha, Micros) to request the proper values if your POS provider controls your network.

The values you’ll need to obtain are as follows:

• IP Address
• Subnet Mask
• Default Gateway
• DNS1
• DNS2

1. Verify an Ethernet (Cat5) cable and NOT a telephone line is properly connected from the client’s router to the terminal’s ETH port underneath the machine. For older models (Vx570s, Vx510s) the Ethernet port is labeled 10BaseT and is located either at the back of the terminal (for Omni 3750s and Vx570s) or underneath the terminal (for Omni Vx510s). When connected the lights illuminate indicating an Internet signal is present.
2. After powering on the terminal, verify the Comm Server application has been installed/ When you press the STAR (*) key you'll return to the root menu where the date and time is displayed. Inspect the list of applications observing Comm Server is an available application. If you do not see Comm Server, it could be installed but just hidden from view. Press the 0 button on the keypad and observe whether the screen changes and you see a VCS Ethernet message with icons above each of the purple buttons. If so, you are inside the Comm Server application. If you do not have the Comm Server application installed, contact Technical Support for help downloading Comm Server to the machine before proceeding.
3. For operators running Comm Server versions below 3.71 (which display VCS Ethernet Connected Yes/No on main screen) press the Cfg (Config) button from the Comm Server main menu screen (last purple button from the left) and press IP. For clients running Comm Server version of 3.71 or later (which displays a VCS Ethernet Status Bar and icons along the footer of the screen) press the last (4th) purple button from the left and select IP.
4. The IP screen will show the IP Configurations as follows: > > IP Settings > Static or DHCP >
5. If Static is displayed, this setting is correctly defined. If DHCP is displayed, press the Edit function on the right and then select Static F1. Press the Next key and edit the IP Address by pressing the Edit button and entering the proper value next to the New field at the bottom. Press the number 1 on the keypad followed by pressing the alpha key (above the 2 on the keypad) to create a period between numerical values.
6. Once the IP Address is set, press the Next button to display the Subnet Mask. Press Edit and enter the appropriate value.
7. Continue pressing the Next button and Edit the Gateway IP Address, DNS1 IP Address and DNS2 IP Address in the same manner. When all values are defined, press Exit to save changes. Comm Server will restart and reboot the terminal with the new values.
8. Wait approximately 30 seconds after the main menu appears to allow Comm Server sufficient time to initialize.
9. Press Comm Server from the root menu and press the 3rd purple button from the left (there is usually a toolset or wrench icon). Select Troubleshoot and verify all OK responses are received. If failures are returned, then your router is not communicating with the terminal. Confirm cabling is properly connected and your Internet connection is active. Retrace steps 2-4 above and verify accurate IP address values with no typos. Reboot router if necessary and repeat above steps. If Troubleshoot returns all OK responses, your router is properly recognizing the device and the terminal is Internet ready.
10. Press the STAR key to exit back to the root menu and select the gift/loyalty application from the root menu.
11. Try to process a transaction and confirm successful response. If necessary, retrace above steps to access the IP settings inside Comm Server and verify the values were all input correctly with no typos. If one character or period is off, the connectivity won’t work.
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Review VeriFone IP Troubleshooting for further connectivity troubleshooting assistance.